Shipping information for Australian Customers
Order processing times can vary greatly due to the number of orders we receive at any given time. Please order well in advance of peak seasonal times of the calendar year such as Easter, Long Public Holiday Weekends and Christmas.
After your orders are placed with us, we require a handling time of up to 5 days to organise (possibly longer handing times for larger orders), pack and get your items ready to be delivered. Some items are shipped directly from the product manufacturer or distributor. If a product is out of stock with no estimated time of arrival flagged with the Product Description, we will notify you within 48 business hours from when the order is placed via email or phone call.
Please note if an order is placed for multiple products and one or more of the items are out of stock, the order will not ship until all items can be sent together. If you wish for the in stock items to ship prior, please contact us via email. There may be additional shipping charges in this instance to cover multiple shipments.
Delivery times may vary dues to the location you are in, delivery generally takes from 3-14 business working days for items to be delivered to you, in most major cities usually faster.
Please note we bare no responsibility for delays of courier companies or Australia Post and in any cases items of goods is shipped is lost or damaged, we try our utmost efforts to resolve the situation promptly but there will be further delays caused beyond our control.
Delivery Outside of Major Cities and Metro Area's
In the instance that your delivery address is outside a Major Australian City or Metro Area, courier companies and Australia Post charge extra to service these area's, or they may not service them at all. We will contact you to discuss your options if this situation arises.
All bulky/heavy items are required to be delivered to a registered business address. Items may include Bull & Rear Bars, Rock Sliders, Fuel Tanks, Fridge Slides, Roof Top Tents, Exhaust Systems, Snorkels & Wheels etc.
If a registered business address cannot be supplied, the order will be sent to your nearest Depot for collection.
Alternatively, some Courier Companies will deliver to residential addresses with the addition of Manual Handling charges. These charges can differ from company to company and location.
Please contact OZ Jimny by email if you would like a quote and for this service - firstname.lastname@example.org
How much does shipping cost?
Orders are calculated at checkout or you can choose to collect the products directly from OZ Jimny or one of our product manufacturers, distributors, or trusted partners. Please contact us prior to checkout to confirm the option to collect in your area is available
Is a signature required for my order?
All orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Shipping information for international customers
We ship worldwide however we require you to contact us for an accurate international shipping quote prior to placing an order. We will them send you a formal quote which will include the agreed shipping method and associated costs.
Customs and duties
If you purchase from outside of Australia, the goods that you have purchased may be subject to taxes, duties and charges of the country that you are purchasing from. You are responsible for and shall bear any charges for customs clearance. Customs policies vary from country to country, so you should contact your local customs authority for further information about such charges before making a purchase.